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CNT Call Manager - Security

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Do not compromise on safety.

CNT places the highest value on data security, privacy, and operational safety. The fundamental architecture and various measures ensure maximum protection and continuous availability.

Basic Data Security

With CNT Call Manager, your security comes first – thanks to comprehensive IT protection measures, multi-layered access controls, and state-of-the-art encryption technologies.

Holistic IT Security Concept

The entire technical infrastructure is protected by a comprehensive IT security concept that meets the highest standards. Modern protective measures effectively prevent network attacks, application layer attacks, and risks associated with internet protocols. Additionally, a sophisticated fraud management system ensures that fraudulent misuse, such as unauthorized connections or costly manipulations, is minimized. Proactive monitoring, advanced technologies, and regular security audits ensure a resilient platform that guarantees the integrity and availability of services at all times.

Protection at All Access Levels

CNT Call Manager protects your communication infrastructure through a comprehensive access concept based on the latest security standards. A sophisticated role and rights management system ensures that each user can only view and use the areas relevant to them. Additionally, multi-factor authentication (MFA) guarantees maximum security by requiring a second proof of identity in conjunction with the password. Digital access controls are complemented by physical security measures that regulate access to sensitive areas and servers. This integrated protection system offers you the highest control and security – for protected and reliable communication.

Encryption at the Highest Level

Security begins with strong encryption. All stored data and connections in CNT Call Manager are protected according to the latest standards. By using advanced protocols like SRTP (Secure Real-Time Transport Protocol) for encrypting voice data and TLS1.3 (Transport Layer Security) for protecting connections, the system ensures maximum data security. These measures ensure that sensitive information is protected from unauthorized access – an essential foundation for trustworthy communication and data protection.

Data Protection

CNT Call Manager emphasizes the highest data protection standards and supports companies in legally compliant usage according to the strict requirements of the General Data Protection Regulation (GDPR). Thus, the protection of personal data is always ensured at the highest standard.

Hosting in German Data Centers

The platform operates in German data centers, providing additional security and complying with GDPR requirements. These locations guarantee that data processing occurs within the European Union, ensuring the highest data protection standards and allowing companies to rely on legally secure frameworks.

Data Processing Agreement

CNT offers a comprehensive data processing agreement that transparently regulates legal obligations and data protection measures. This agreement ensures that companies have clear guidelines for data processing and that compliance with GDPR is guaranteed at all levels.

Operational Safety

Operational safety is a central element of CNT Call Manager – from guaranteed availability to geographically redundant systems and intelligent load distribution for smooth operation.

Service Level Agreements (SLAs)

With clearly defined SLAs, you benefit from guaranteed availability and binding response and recovery times. High uptime ensures the smooth operation of your communication infrastructure, while quick response times minimize any disruptions. These reliable agreements provide you with the security and stability that support your operations at all times.

Geo-redundancy

CNT Call Manager utilizes geographically distributed data centers to ensure maximum reliability. If a disruption occurs in one data center, another will take over operations. This ensures the availability of the communication infrastructure even during regional outages, guaranteeing continuous business operations.

Efficient Load Distribution for Maximum Stability

Load management is another critical advantage of CNT Call Manager's cloud infrastructure. By intelligently distributing traffic across multiple servers, it ensures that no bottlenecks occur even during high call volumes or peak times. Combined with geo-redundancy, this system provides a consistently available and responsive communication platform. Thus, you benefit from maximum stability and smooth operation – regardless of load.

Always Reachable Thanks to Backup Routing

In the event of local disruptions, such as an internet connection failure at a location, flexible backup routing ensures your external reachability. For each extension, alternative targets, such as mobile numbers, can be set up so that calls are automatically forwarded. Central phone numbers or hotlines can be redirected to other locations. This intelligent routing ensures that no important calls are lost and that you remain operational even in critical situations.

Flexibility

Flexibility

Scalability

ScalabilityCNT AGLudwig-Erhard-Allee 20
76131 Karlsruhe
Germany

+49 721 669-0
info@cnt.com

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